Frequently Asked
Questions

For standard retail accounts (Tier 1 & 2), our automated KYC systems typically process identity verification within 5 to 15 minutes. If manual review is required, it may take up to 24 hours. Institutional onboarding (Tier 3) requires a dedicated compliance review and usually takes 2-4 business days.

Our standard fee structure starts at 0.10% for both makers and takers. However, as your 30-day trading volume increases, your fee tier will automatically upgrade, allowing maker fees to drop as low as 0.00% and taker fees to 0.04% for high-volume institutional traders.

Security is our foundational pillar. 100% of user digital assets are held in institutional-grade cold storage. Our infrastructure utilizes Hardware Security Modules (HSMs) and multi-signature authorization protocols across geographically distributed teams. The platform also mandates Two-Factor Authentication (2FA) and address whitelisting for all withdrawals.

We support global fiat onboarding. Users can fund their accounts via SWIFT wire transfers, SEPA (Europe), ACH (USA), Faster Payments (UK), and major Credit/Debit cards. Bank transfers typically clear within 1-3 business days, while card deposits are instant.

Standard API keys are limited to 1,200 requests per minute per IP address, with WebSocket connections allowing up to 5 concurrent streams. Pro and Institutional tier accounts can request dedicated API endpoints with vastly increased throughput limits by contacting their account manager.

Yes. Qualified users (based on KYC jurisdiction and account balance) can access Cross Margin (up to 3x) and Isolated Margin (up to 10x) on select spot pairs. We also offer Perpetual Futures contracts with leverage extending up to 100x for approved professional traders.